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Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

information security 2009 predictions  service histories. For more information on the topic, see my previous  blog series entitled “The Power of Knowledge — Knowledge is Power”  and the recent exhaustive analysis of Consona’s Knowledge Driven System (KDS) offering in the article entitled  “(Forgotten) CRM and ERP Kingdoms in the Making?” The Service Sector Segmentation Based on the discussion thus far, different environments require different service approaches and capabilities. The major factors are whether the service must be Read More...
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Documents related to » information security 2009 predictions


In Search of Clarity: Unraveling the Complexities of Executive Decision Making
Decision making is at the core of all business activity, as executives set strategy and manage operations by weighing a vast array of factors to arrive at the

information security 2009 predictions  Business Decision Making | Information Technology Decision Making | Approach Decision Making | Decision Making Steps | Decision Making Software | Decision Making Performance | Decision Making Manager | Decision Making Methods | Decision Making Alternatives | Decision Making Strategies | Decision Making Implementation | Ethical Decision-making | Decision-making Styles | Good Decision Making | Decision Making Initiative | Multiple Criteria Decision Making | Decision Making Programme | Managerial Decision Read More...
War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own

information security 2009 predictions  and look for the information they need. Usability is at a huge premium in these products, while for any Outlook addicts, there should be a number of Appexchange add-on offerings that provide that metaphor. Hence, a Coke vs. Pepsi choice will rather be the outcome of the Microsoft Dynamics CRM vs. Salesforce CRM duel (or MSN vs. Google search engine war for that matter too), rather than the outright demise of a competitor. Yet, once Microsoft starts to deliver on its own company-wide SaaS strategy Read More...
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

information security 2009 predictions  Meter-reading Processes | Customer Information Systems CIS | Outage Management Systems OMS | AMI Advanced Meter Infrastructure | AMI Advanced Metering System | AMI Automatic Meter Reading | AMI Advanced Devices | AMI Advanced Meter Infrastructure Solution | AMI Global Automation Meter | AMI Build an Advanced Metering Infrastructure | AMI Advanced Meter Infrastructure Solution Overview | AMI Smart Metering Capability | AMI Mid-atlantic Distributed Resources Initiative | AMI Advanced Metering Read More...
Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino Veritas” - Part 2
Part 1 of this blog series talked about the historical background of the JRocket Marketing Grape Escape event. Grape Escape has become a June fixture over past

information security 2009 predictions  of people. For more  information on Meridian’s ARRA involvement, see my recent blog series . Oil Spill Giving Us All Food for Thought (Yuck!) A brand new concept for me was when Bodrozic opined about how best one should manage infrastructure in the face of the unforeseen needs (developments). Indeed, what about managing infrastructure (being ready) for unexpected events, based on the recent spate of world disasters – hurricanes, earthquakes, oil spills, and other impacts of massive proportion on infr Read More...
Making Gramm-Leach-Bliley Security Compliance Fast and Easy
Designed to improve consumer financial services, the Gramm-Leach-Bliley Act (GLBA) includes security provisions for protecting confidential electronic financial

information security 2009 predictions  Security Compliance Software , Information Security , Security Compliance Loan , PCI Data Security Standard Compliance , Impact Growing Compliance Mandates , Security Compliance Suite Addresses , Identity Compliance Tool , Ensure Security Compliance , Ensure Regulatory Compliance , Simplify Security Processes Required , Discover Information Security Compliance , DISC . EXECUTIVE SUMMARY Gramm-Leach-Bliley Act Defined Gramm-Leach-Bliley is U.S. Public Law 106-102, the Financial Services Modernization Act Read More...
Malware Security Report: Protecting Your Business, Customers, and Bottom Line
Find out how in Malware Security Report: Protecting Your Business, Customers, and Bottom Line.

information security 2009 predictions  Security Report: Protecting Your Business, Customers, and Bottom Line Malware is malicious software designed to attack and damage your business. Defining malware is simple, protecting against it is not. Malware can piggyback undetected in e-mails, instant messages, Web sites, and peer-to-peer connections—no organization is safe. But you can defend against malware attacks. Find out how in Malware Security Report: Protecting Your Business, Customers, and Bottom Line . You'll learn how cyber Read More...
Queue Global Information Systems Corp.
Located in Vancouver, British Columbia (Canada), Queue Global Information System Corp. develops IT solutions to companies and individuals from fraud, identity

information security 2009 predictions  Global Information Systems Corp. Located in Vancouver, British Columbia (Canada), Queue Global Information System Corp. develops IT solutions to companies and individuals from fraud, identity theft, Internet fraud, credit card, and unauthorized access to privileged information on a global scale. Read More...
Information Management For Mid-size Companies: Strategies to Get the Information You Need
Are you getting all the information you need to really understand how well your company is performing right now? How quickly do you get the information you need

information security 2009 predictions  Strategies to Get the Information You Need Are you getting all the information you need to really understand how well your company is performing right now? How quickly do you get the information you need? Having timely and complete information allows people with good judgment to make better decisions more consistently. Know the options that can help executives in mid-size companies get the information about their businesses faster and more reliably than they can today. Read More...
Aligning Information Technology with Corporate Strategy
Aligning information technology (IT) with corporate strategy is key to maximizing the business impact of IT investments. Tree Top's structured process of

information security 2009 predictions  Information Technology with Corporate Strategy Introduction The role of information technology (IT) includes supporting corporate strategy. However, for many enterprises, connecting IT initiatives to corporate strategy has proven to be a challenge. Enterprise software vendor Intentia offers a tool that links the two, by way of key performance indicators and best practices. For better understanding of the connection between corporate strategy and business systems, a structured approach is Read More...
Case Study: Security Benefit
Security Benefit is a financial services company based in Topeka, Kansas (US). The company’s outside sales team operates from remote locations nationwide. For

information security 2009 predictions  Study: Security Benefit Security Benefit is a financial services company based in Topeka, Kansas (US). The company’s outside sales team operates from remote locations nationwide. For years, the company used an internally developed contact management system to support its remote sales force. But, field sales staff couldn’t stay connected to the most relevant business data. Learn about the solution that gave the company access to real-time data. Read More...
Information Builders
Information Builders has provided business intelligence (BI) and integration solutions to over 12,000 customers in its 30 years of operation. The vendor serves

information security 2009 predictions  Builders Information Builders has provided business intelligence (BI) and integration solutions to over 12,000 customers in its 30 years of operation. The vendor serves its 12,000 customers from forty-seven offices and twenty-six distributors worldwide, and is headquartered in New York, New York (US). Information Builders has specific solutions for various industries, including banking and financial, education, energy and utilities, media and publishing, retail, telecommunications, and Read More...
Information Builders Did It iWay
Information Builders plans to spin off its middleware technology group (which develops and supports the EDA middleware product) into a new wholly owned

information security 2009 predictions  Builders Did It iWay Information M. Reed - March 6, 2001 Event Summary Information Builders (IBI, privately held) has announced plans to spin off its middleware technology group (which develops and supports the EDA middleware product) into a new wholly owned subsidiary named iWay Software . The move is designed to allow Information Builders (IBI) to concentrate on the WebFocus and Focus business intelligence products, while allowing iWay to handle e-business integration using its suite of iWay software Read More...
SAP PLM: Outlook and Predictions
This year, product lifecycle management (PLM) vendors have put many interesting initiatives on display to PLM buyers. These initiatives include the possibility of generating more synergies between enterprise search and PLM, more intuitive decision support in design and engineering, connectivity between direct modeling and history-based modeling in computer-aided design (CAD), social product

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