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7 Essential Steps to Security Risk Reduction
As management visionary and author Peter Drucker once said, “You can’t manage what you can’t measure.” No statement rings truer@especially when it comes to

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Documents related to » information security risk management guidelines


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

information security risk management guidelines  available that provide detailed information on all aspects of email handled by service agents. Benefit: Employee efficiency and the quality of customer service can be measured, and resource planning is aided by accurate email service statistics. Automatic Message Assignment: The process of handling inbound email to group mailboxes such as sales@, info@, and support@ will be automated and routed to appropriate service agents based on the next available agent (Round-Robin); by service agent availability Read More...
Project Management Office: Framework Strategy
IT initiatives driven within silos, where each department maintain its own project management office, inhibits the overall cohesiveness and effectiveness of

information security risk management guidelines  through extensive research and information gathering sessions facilitated by TEC and by adopting the Project Management Institute's (PMI) A Guide to the Project Management Body of Knowledge (PMBOK) standards and the Capability Maturity Model Integration (CMMI) specific to IT initiatives published by the Carnegie Mellon University Software Engineering Institute. The findings and recommendations described within this document were developed through the collaboration of analyst team members at Technology Read More...
Performance and Talent Management Solutions
Many companies struggle to adapt to their ever-changing workforce, as employees start the job and then leave for better offers. Competition is fierce—and

information security risk management guidelines  Each gives users the information they need and is intended to be accessed regularly ' even daily. Designed as consumer software, many user dashboards leverage familiar graphic designs, single-click workflows and even Web 2.0 experiences to make using the ITM tools as user-friendly as possible. For instance, through the employee dashboard, workers could search for open positions and indicate their interest in the job, compare their skills with the requirements for different jobs and work on their career Read More...
Making Gramm-Leach-Bliley Security Compliance Fast and Easy
Designed to improve consumer financial services, the Gramm-Leach-Bliley Act (GLBA) includes security provisions for protecting confidential electronic financial

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SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report
SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle

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EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the

information security risk management guidelines  current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives. Read More...
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

information security risk management guidelines  mobile device management,enterprise mobility management,holistic enterprise mobility management solution,corporate mobile landscape,mobile device management solution,mobile application management Read More...
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

information security risk management guidelines  of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why. Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

information security risk management guidelines  and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power Read More...
Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation

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IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

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Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

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Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs
To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse

information security risk management guidelines  managers are communicating the information down the pipeline. Some do, but most don't. By the time it gets to the people, what is communicated is automate and eliminate! This means, you begin losing people you can't afford to lose and normally your better people will pick the system up the fastest. This risk can be eliminated by marketing the system just like you would a new product. Tell your people: a . Why the system will be purchased and implemented . Explain what problems you are expecting to Read More...
Oil and Gas: Upstream Data and Information Management Survey
Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of

information security risk management guidelines  Gas: Upstream Data and Information Management Survey Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges. Read More...

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