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The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

MINDED SECURITY: The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services Source: Portrait Software Document Type: White Paper Description: Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable
2/22/2008 9:29:00 AM

8th ERP Vendor Shootout: Dallas TX, October 2010
8th ERP SHOOTOUT. October 6 to 7, 2010. Renaissance Dallas Hotel. Dallas, Texas 75207.

MINDED SECURITY: and decipher. Network with like-minded businesses who are working through the same issues as you. Share tips and share success. Register at the ERP VENDOR SHOOTOUT Web site .   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. If you do not wish to receive this information in the future, please notify us . © 2010 Technology Evaluation Centers Inc. 740 St. Maurice, 4th Floor, Montreal, Quebec, Canada H3C 1L5 Special Offer Files 2010
8/30/2010 4:07:00 PM

10th ERP Shootout : Registration Closed - Pre-Register Now for Summer 2011
Final ERP Product Lineup Confirmed:The 10th ERP Vendor Shootout.

MINDED SECURITY: and decipher. Network with like-minded businesses working through the same issues as you. Share tips and share success. Really the best event I have ever attended in terms of knowledge gathering on software solutions and networking with other participants. One hundred times better than any tradeshow. - Feb 2011 ERP Vendor Shootout Attendee For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011
5/5/2011 11:05:00 AM

ERP Vendor Shootout – Redefining the “Shootout” Stereotype » The TEC Blog
front of some project minded individuals to demonstrate what it can do in a controlled environment.” “Our competitors will do the same thing and the attending audience will be allowed, without bias, to make up their own mind as to what products look good to them in terms of functionality, usability and efficiency.” Ballsy? Definitely! Foolhardy? Time would tell! In order to add some impartial 3 rd party muscle, TEC was invited to moderate and to assist in marketing the event. Our VAR partner

MINDED SECURITY: ERP Vendor Shootout, Software Selection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-04-2008

An Update on Zilliant (and the B2B Pricing Market, in General) » The TEC Blog
in situations where a business-minded person (e.g., the CPO or CFO) with a  profit and loss (P&L)  mindset is in charge. Price optimization by Zilliant (or PROS, for that matter) is resonating well with executives that want their companies to make more revenue as the bigger picture perspective. Conversely, if the IT department drives the business decision and the focus is more on pricing processes effectiveness, Vendavo seems to have an advantage, especially in light of its strategic relationship with

MINDED SECURITY: b2b pricing, CRM, customer segmentation, price execution, price optimization, price waterfalls, pros pricing, SaaS, SAP, vendavo, vistaar technologies, zilliant, zilliant margin insight, zilliant margin manager, zilliant margin maximizer, zpps, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-09-2010

Enabling Growth for Midsize Companies: Three Strategies for Growing Your Business
Enabling Growth for Midsize Companies: Three Strategies for Growing Your Business. Documents and Other Software to Use In Your Midsize Complex System. Growth—whether organic or acquisitive—is challenging executives today from a strategic as well as an operational perspective. Studies estimate that 50 to 80 percent of deals fail to reach their projected results. Discover the challenges inherent in three common growth models, and find out how to implement a solid, flexible, and adaptive foundation that can support your company’s corporate growth strategies.

MINDED SECURITY: With that in mind, growth-minded companies should consider these recommendations to ensure long-lasting, consistent growth: Standardize core processes to boost productivity and speed time to market. Implement best practices to ensure that resources are optimized. Leverage shared services where appropriate to focus on higher-value activities. Traditional back-office functions, such as HR or finance, play an increasingly important role in funding growth. By implementing shared services, critical HR
5/28/2009 8:40:00 AM

11th ERP Vendor Shootout - Boston MA, Aug 11-12, 2011 - Early Bird Specials!
Early Bird pricing available until July 1, 2011. The 11th Vendor Shootout for ERP.

MINDED SECURITY: and decipher. Network with like-minded businesses working through the same issues as you. Share tips and share success. Really the best event I have ever attended in terms of knowledge gathering on software solutions and networking with other participants. One hundred times better than any tradeshow . - Feb 2011 ERP Vendor Shootout for ERP Attendee Register NOW at the Vendor Shootout for ERP Web site for great early-bird rates! Or call 1-877-907-2702 for more details For assistance, please contact
6/27/2011 1:00:00 PM

Demystifying Vendor Shootout for ERP Events
In August 2011, TEC Principal Analyst P.J. Jakovljevic experienced the 11th Vendor Shootout for ERP first-hand. Plex Systems, IQMS, and abas-USA presented directly, while Infor ERP SyteLine, Epicor ERP, Microsoft Dynamics AX, SAP Business ByDesign, and Oracle JD Edwards were represented by partners. Log in to read P.J.'s report on the event, and find out why this strange

MINDED SECURITY: in front of some project-minded individuals to demonstrate what it can do in a controlled environment. Our competitors will do the same thing, and the attending audience will be allowed, without bias, to make up their own minds as to what products look good to them in terms of functionality, usability, and efficiency. Call it ballsy or foolhardy, but time and again there has been collaboration amid various fierce competitors who come together on an invitation-only basis (and trust me, these folks do not n
9/7/2011 8:33:00 AM

11th ERP Vendor Shootout - Boston MA, Aug 11-12, 2011 - Early Bird Rates Extended!
Early Bird pricing extended through July 20, 2011. The 11th Vendor Shootout for ERP.

MINDED SECURITY: and decipher. Network with like-minded businesses working through the same issues as you. Share tips and share success. Really the best event I have ever attended in terms of knowledge gathering on software solutions and networking with other participants. One hundred times better than any tradeshow . - Feb 2011 ERP Vendor Shootout for ERP Attendee For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011
7/8/2011 4:01:00 PM

Business Intelligence Status Report: Recommendations
One of the biggest mistakes users often make with BI is forgetting the big picture, the strategic goals of what they hope to accomplish by accessing this information, while breaking out of traditional silo-ed metrics. BI is not a panacea, and enterprises must organize and prioritize their business needs across regions, departments (even across non-official

MINDED SECURITY: Be both open-eyed and open-minded, since it is tempting to create specialized data models and tactical data marts to support the quick deployment of a CPM portfolio, but this can lead to long-term inflexibility. The best start for a CPM initiative towards building the entire corporate information factory (CIF) or something similar is to identify the most painful points and to try solving them by leveraging existing BI and analytics initiatives. As this is done, one must be aware of being inflexible and
7/16/2005

BI State of the Market Report
Read BI State of the Market Report and learn all about Business Intelligence BI 2.0 solutions. IT departments rarely know as much about a business as the business people themselves. But business users still depend on IT to deliver answers related to the information that they receive. Learn how business intelligence (BI) 2.0—also known as collaborative BI—is helping business users create and modify their own reports, share and enrich information, and provide feedback to each other and to information producers.

MINDED SECURITY: to small groups of technically-minded personnel. And since the innovations ushered in with Web 2.0 are spilling over into BI, in many ways the two fields (Web technology and BI) are evolving as one. Business intelligence features that have an interactive feel and intuitive, browser-based navigation help spread BI to a wider and deeper range of business end users. This model, called pervasive BI, is defined as accessibility of reporting and analysis tools to non-technical end users across organizations.
3/26/2009 11:39:00 AM


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