Off Line Support

Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix

by P.J. Jakovljevic ... information and ‘are designed to be used to support multiparty collaboration ... have a parallel client/server on-premise business, and no off-line technology is ... http:/.../Research/ResearchHighlights/CRM/2008/08/research_notes/VN_CR_PJ_08_22_08_1.asp - 29k - 2008-08-22 Summary: BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high tech manufacturers may be noting.

When Small Business Packages Have Enterprise Appeal

by Charles Chewning Jr. ... phone prompts, which NetSuite makes even easier by automatically recognizing support contract entitlement. Another new application is the off-line sales access ... http:/.../ResearchHighlights/TechnologySelections/2005/05/research_notes/VN_TS_XCC_05_27_05_1.asp - 27k - 2005-05-27 Summary: As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust set of e-commerce applications.

A Demand-driven Approach to BI

by P.J. Jakovljevic ... who receive a summary Information View, analyze the data off-line, then drill back into the relational database for more information to support further analysis ... http:/.../ResearchHighlights/BusinessIntelligence/2005/07/research_notes/VN_BI_PJ_07_20_05_1.asp - 20k - 2005-07-20 Summary: The core concept behind the Vanguard solution is that business intelligence (BI) must be demand-driven, which means that the business needs of the user dictate the technical solution, not the other way around. In other words, it should let the business users drive the process, and remove the problems of

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... point transaction management, and its on-line and off-line modes ensure ... storefront automation, an intuitive web-based interface and support for multisite ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_03_04_1.asp - 23k - 2004-06-03 Summary: Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and have the knowledge that any investments in their data, customizations, and training are fully protected should they later need or want to move their solution on-premises.

Merging Disparate IT Systems and Exploiting Multichannels

by P.J. Jakovljevic ... to support customers, while multichannel retailers must provide similar support via call ... to ensure there were no rifts between "on-line" and "off-line" Sears. ... http:/.../Research/ResearchHighlights/Scm/2005/04/research_notes/TN_SC_PJ_04_20_05_1.asp - 23k - 2005-04-20 Summary: Astute IT strategies should help any company develop a strong competitive advantage whether it be improved time-to-market, better insights about customers behavior and preferences, or to devise a more efficient supply chain. This should be embraced by Sears Holding and Federation/May.

Consumers Shop Everywhere: Understanding Multichannel Sales

by P.J. Jakovljevic ... For example, Target once had a different order management system to support each of its ... not want to create a rift between the "on-line" and the "off-line" Sears ... http:/.../Research/ResearchHighlights/Scm/2005/04/research_notes/TU_SC_PJ_04_12_05_1.asp - 24k - 2005-04-12 Summary: Multichannel retailers must be able to flawlessly execute a full range of services to engage, transact, and fulfill on Web placed orders. Hence, most successful multichannel retailers of today had to either build a complete set of the services in-house or outsource some or all of them.

Amdocs Overhauls Its Marketing

by P.J. Jakovljevic ... all voice, data, content, and commerce services, by offering integrated on-line and off-line charging. It also provides a single product to support both prepaid ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03 Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

Off-shoring: Are You Getting Your Money's Worth?

by Joe Strub ... more proficient with the software, your company's power users may be able to act as the first line of contact. ... This issue of off-shoring support is the ... http:/.../Research/ResearchHighlights/Outsourcing/2006/08/research_notes/MI_OE_XJS_08_30_06_1.asp - 21k - 2006-08-30 Summary: Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something to protect themselves against disappointments.

BigMachines: Getting Bigger and Better – Part II » The TEC Blog

... In the realm of service and support, the documentation improvements include so ... But in addition to being somewhat late to market with off-line (unplugged) and e ... blog.technologyevaluation.com/blog/2009/11/10/bigmachines-getting-bigger-and-better-–-part-ii/ - 62k - 2009-11-10

BI Software Comparison / BI Software Evaluation

... On-demand paging table of contents On-demand paging table of contents On-line analysis and ad hoc query support for partners On-line and off-line access On ... http://bi.technologyevaluation.com/business-intelligence/ - 84k - 2009-08-28 Summary: Compare Business Intelligence Software: Discover the 7 key modules to base your selection on and tools you must use in order to save up to 85% of time and money you'd spend gathering information on your own : Reporting and Analysis, Analytics, Data Warehousing, Workflow, Data Integration, Support, System