With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.
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of several waves of social innovation for Microsoft Dynamics CRM. This release will deliver activity feeds, which simplify business insight and collaboration across internal communities. Activity feeds will enable a user to follow and listen in on important activities that take place around the people, accounts, contacts, leads, sales deals (opportunities), or anything else that they care about. This frees users from having to keep track of a lot of information—instead they can utilize Microsoft